Before submitting a Return Merchandise Authorization (RMA) form or making a warranty claim, we recommend you to get assistance from our v-color technical support team. Our technical specialist will assist you to find solutions to your problem, saving your time and costs for unnecessary shipping.
You can find our customer service contact information on the web at https://v-color.net/pages/technical-support
How to request an RMA:
- If your RMA order is accepted, we will give you an RMA number and return address information to complete and submit the online RMA Request Form.
- Items sent back to us without RMA number will not be accepted.
- All information must be filled out on the RMA Request Form. Please describe the RAM’s problem on the “Your Message” field.
- After understanding v-color RMA policy and WARRANTY policy, please check the confirmation statement at the top of the RMA Request Form page.
When shipping for RMA:
- All products received go through individual visual inspection to ensure they are free of physical damage or abuse. Any products that turn out to be physically damaged or abused will be returned with additional administration and shipping fees.
- Do not send the product without a valid RMA number. Each product will be issued its own RMA number. Products without a valid RMA number will be returned at the sender’s expense.
- The RMA number must be legibly and prominently displayed on the “RMA Confirmation Form”. The RMA Confirmation Form needs to be printed out and sent along with the product. Packages without Confirmation Form will be rejected.
- You are responsible for the cost of insuring and shipping your returned products. v-color is not responsible for any items damaged or lost in transit. v-color is not responsible for any non-v-color products received.
- If the original packaging is not available, please use packing materials that provide the same or greater protection to the product. All packages that arrive with any external damage or appear to be inadequately packaged will be rejected and returned to the sender at the sender's expense. Please DO NOT use standard mailing envelopes.
When receiving your replacement:
- The End User is responsible for any duties, tariffs, taxes, or other fees issued by local customs.
- All products received by v-color or v-color associates for replacement becomes the property of v-color.
- The shipping may be delayed due to COVID-19 or if the delivery location is very remote. Please allow at least 7-10 business days for processing and shipping after the receipt of defective product(s) with valid RMA number(s).
- The End User will be notified about any additional charges, out-of-warranty products, or non-v-color products received via the email address provided by the End User. If there is no response from the End User within one (1) year from the date of notification, then v-color shall not be held responsible for the product(s).